Return & Refund Policy (Women’s Jewellery Products)

We aim to ensure customer satisfaction with every purchase. Please read the policy below carefully:

1. Return Eligibility

• A clear, unedited unboxing video should be provided when raised a return request for us to check and proceed.
• Returns are accepted only for damaged, defective, or incorrect items received.
• Items must be reported within 48 hours of delivery.
• Products must be unused, unworn, and returned in original packaging.

2. Non-Returnable Items

• Earrings and pierced jewellery (for hygiene reasons).
• Items marked as “Final Sale” or “Non-Returnable”.
• Products damaged due to misuse or improper handling.

3. Return Process

• Customers must contact support within the eligible time period.
• Provide order details and clear images of the product issue.
• Once approved, return instructions will be shared.

4. Refund Policy

• Refunds are processed only after the returned item is received and inspected.
• Approved refunds will be credited to the original payment method within 5–7 business days.
• Shipping charges (if any) are non-refundable.

5. Exchange Policy

• Exchanges are allowed only for defective or incorrect products, subject to availability.

6. Cancellation Policy

• Orders can be cancelled only before dispatch.
• Once shipped, cancellation is not possible.

7. Customer Support

For assistance, contact: rawbhoomi@gmail.com